Privacy Policy for Rex Pharmacy

Rex Pharmacy is committed to protecting your privacy. This page explains how health information shared through our pharmacy services, website, and messaging programs is handled.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have rights regarding access, corrections, communication preferences, and disclosure records.

  • You can ask for an electronic or paper copy of your medical record and other health information we maintain about you.
  • You can ask us to correct health information you believe is incorrect or incomplete.
  • You can request confidential communications, including asking us to contact you in a specific way or at a specific location.
  • You can ask us to limit what we use or share for treatment, payment, or healthcare operations. If you pay for a service or item out of pocket in full, you may ask us not to share that information with your health insurer unless disclosure is required by law.
  • You can request an accounting of disclosures, which is a list of certain times we have shared your information.
  • You can get a paper copy of this notice at any time, even if you agreed to receive it electronically.
  • If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your health information.
  • You can file a complaint if you believe your privacy rights have been violated.

Your Choices

For certain health information, you can tell us your preferences about what we share.

  • We can share information with family members, friends, or others involved in your care if you tell us that is okay.
  • We can share information in disaster relief situations unless you tell us not to.
  • We will not use or share your information for marketing, the sale of information, or most sharing of psychotherapy notes unless you give us written permission.
  • If we contact you for fundraising, you can tell us not to contact you again.

How We Use and Share Information

We typically use or share your health information in the following ways.

  • For treatment, including sharing information with doctors, nurses, pharmacists, and other professionals involved in your care.
  • For healthcare operations, including improving care, managing our services, and administering the pharmacy.
  • For payment, including billing and obtaining payment from health plans and other entities.

We may also use or share your information when required or permitted by law, including for public health and safety activities, product recalls, adverse reaction reporting, abuse or neglect reporting, health oversight activities, law enforcement requests, court orders, subpoenas, workers' compensation claims, research, organ and tissue donation requests, and work with medical examiners or funeral directors.

SMS and Text Messaging Privacy

We will not sell, rent, or share your mobile phone number or any information collected through SMS/text messaging programs with third parties for marketing or promotional purposes.

We may use your phone number to send service-related communications, such as prescription updates, refill reminders, pickup notifications, delivery coordination, and other operational messages you request or consent to receive.

Our Responsibilities

Rex Pharmacy is required by law to maintain the privacy and security of your protected health information, provide you with this notice of our legal duties and privacy practices, notify you promptly if a breach occurs that may have compromised the privacy or security of your information, and follow the duties and practices described in this notice.

We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time in writing.

Complaints and Questions

If you have questions about this notice or believe your privacy rights have been violated, contact Rex Pharmacy at 1607 East 7th Street, Atlantic, Iowa 50022, call 712-243-2110, or email info@rexrx.com.

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting the HHS complaint portal.

Website and Email Communications

Communications submitted through this website or by email may not be fully secure. Please avoid sending sensitive personal or medical information through website forms or standard email unless it is necessary and you understand the risks.